Privacy Policy.

Brightscale is operated by Syntek LLC ("we," "our," or "us"). We provide AI automation, voice, and communication tools to businesses worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or AI agents.

By using our website or AI solutions, you agree to the practices described in this Privacy Policy.

We collect the following categories of information when you interact with our website, agents, or communication systems:

• Contact details: name, email address, phone number, company name, and job title.
• Interaction data: chat responses, message transcripts, and other inputs provided during AI interactions.
• Usage data: general technical and communication metadata automatically generated through our AI tools and integrations.
• Integration data: information needed to connect and operate approved tools, automations, messaging channels, calendars, CRMs, forms, and social platforms.

We do not intentionally collect payment information directly through our website.

Information is collected through:

• Interactions with our AI agents and automation tools
• Onboarding or setup forms completed during service implementation
• Communication via chat or email
• Cookies and standard analytics tools

We use collected information to:

• Deliver, operate, and improve our AI services
• Personalize agent behavior to your business context
• Provide customer support and respond to inquiries
• Maintain the security and reliability of our platform
• Meet legal, regulatory, or compliance obligations

We do not sell your personal information. We only share data with trusted third parties strictly to operate our services — including infrastructure providers, communication carriers, and analytics vendors — all of whom are bound by confidentiality and data-protection terms.

Depending on the services configured for a client, these providers may include Make, Vercel, Supabase, OpenAI, GitHub, Twilio, Meta programs, Manychat, and similar service providers needed to host, automate, store, analyze, or route communications.

We retain personal data only as long as necessary to provide our services or comply with legal obligations. We use industry-standard administrative, technical, and physical safeguards to protect your information.

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise any of these rights, contact info@brightscale.us.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Updated" date above.