Privacy Policy
Updated: November 1, 2025
Company: Brightscale
Website: https://brightscale.us
Contact: info@brightscale.us
1. Overview Over
Brightscale (“we,” “our,” or “us”) provides AI automation, voice, and communication tools to businesses worldwide. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or AI agents.
By using our website or AI solutions, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information when you interact with our website, agents, or communication systems:
Contact details: name, email address, phone number, company name, and job title
Interaction data: chat responses, call transcripts, and other inputs provided during AI interactions
Usage data: general technical and communication metadata automatically generated through our AI tools and integrations
We do not intentionally collect payment information directly through our website.
3. How We Collect Information
Information is collected through:
Interactions with our AI agents and automation tools
Onboarding or setup forms completed during service implementation
Communication via phone, chat, or email
Third-party integrations used to operate our services (e.g., GoHighLevel and Make.com)
4. How We Use Information
We process collected data for the following purposes:
Service delivery: to configure, deploy, and maintain AI agents for your business
Customer support: to respond to your requests and assist with system setup
AI model optimization: to improve accuracy, reliability, and performance of automated responses
Analytics and troubleshooting: to maintain system stability and enhance user experience
We do not sell personal data to third parties.
5. Data Sharing and Third-Party Access
We may share data with trusted service providers that help us operate and support Brightscale services, including:
GoHighLevel (CRM, communication, and workflow automation)
Make.com (integration and automation platform)
Hosting and analytics providers used for infrastructure and performance monitoring
Each partner processes data only as required to provide their services under confidentiality and data-protection agreements.
6. Data Retention and Deletion
We retain user data only for as long as necessary to:
Complete the setup or operation of AI models and automations; or
Comply with business, legal, or technical requirements.
Businesses that use our services can request deletion or export of their stored data at any time by contacting us at info@brightscale.us.
End users (such as callers or message senders) cannot directly request deletion, but their data may be removed when their associated business client requests it.
7. International Use
Brightscale operates from the United States but serves clients globally.
By using our services, you acknowledge that your data may be processed in the U.S. and other countries where our providers operate, which may have different data-protection laws.
8. Children’s Privacy
Our services are intended for business owners and professionals.
We do not knowingly collect or process data from individuals under 16 years old.
9. Security
We implement industry-standard safeguards, including encryption and access controls, to protect stored data.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on your location, you may have rights to:
Access, update, or correct your information
Request data deletion or restriction of use (business clients only)
Withdraw consent, where applicable
To exercise any of these rights, contact us at info@brightscale.us.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a new effective date.